Cloud, Infrastructure & Ongoing Support
Software is not finished when it launches. We run our own products around the clock, and we offer the same operational discipline to clients: dependable infrastructure, automated deployments, monitoring that wakes someone up, and a support arrangement that keeps the system improving.
Scope of this service
The problem this solves
Systems built by a vendor who then disappears degrade quickly: no updates, no backups anyone has tested, no one to call when it goes down. Organizations need a clear owner for infrastructure, a predictable release process and a support agreement with response commitments they can rely on.
Solution capabilities
Linux servers and managed services sized for your load, in your own account, with infrastructure documented and reproducible.
Automated builds, tests and deployments on every change, with staging environments you can open on your phone before anything reaches production.
Uptime, error and performance monitoring with alerting, incident runbooks and post-incident reviews.
Database design, performance tuning, migrations, backups and restore drills; ledgers designed so balances are derived, never edited.
Encrypted connections everywhere, secrets kept outside code, least-privilege access, regular updates and a documented approach to vulnerabilities.
Agreed response times, a backlog of improvements prioritized with you, and regular reviews of usage, cost and risk.
Key features and workflows
Integration and deployment
We deploy to the cloud account or servers you choose — including on-premise or in-country hosting where data-residency rules apply — and we are added to your accounts as operators rather than owning them on your behalf.
Security, privacy and access control
Practices are described in full on how we work and security.
Delivery process
You are never guessing where the project is. Every week you get a short written update and a demo on a staging environment you can open on your phone; every milestone has an acceptance checklist agreed in advance; and you talk to the engineers doing the work, not an account manager.
We meet the people who do the work, map the current process, and document roles, data, integrations and constraints. You get a written requirements document to review.
A proposed architecture, the scope in plain language with what is explicitly out, milestones with acceptance criteria, and a fixed price per scope. Timelines are written here, not promised on the first call.
Clickable prototypes of the key screens, tested with real users where possible — including the least experienced ones — before engineering starts.
Build in short iterations with weekly demos on staging, automated tests, code review and security checks. You can test each milestone against its acceptance checklist.
Data migration with dry runs, deployment to your infrastructure or ours, parallel running where needed, and a rehearsed cut-over with a rollback path.
Training for administrators and users, documentation and runbooks, then a support arrangement with agreed response times and a backlog of improvements we prioritize with you.
Proven in production
We operate BetJocker and Habesha Game Hub ourselves on this foundation — managed servers and databases, automated deployments, monitoring and alerting — and we handle their incidents, reconciliation and updates every day.
Live sports betting and fast-paced games, built for Ethiopia.
Relevant industries
Ministries, agencies, regional bureaus and public institutions.
See solutionsMicrofinance, savings groups, lenders, payment businesses and fintech startups.
See solutionsFounders building a first product and technology companies extending their teams.
See solutionsQuestions
Yes, within a support contract: agreed response times by severity, maintenance windows and reporting. We do not advertise availability percentages we cannot prove for your specific environment.
Yes. Handover includes runbooks and documentation, and we can train your team to run day-to-day operations while we remain available for escalation.
After a technical review, usually yes. We will tell you what we found and what it would take to support it responsibly.
Send a short project inquiry. An engineer replies within one business day with questions and a proposed next step — usually a discovery call.
Other services
Start a conversation
Whether you need a custom information system, an enterprise application, a mobile product, or a complex digital platform, let’s discuss your requirements and identify the right approach.