How does the credit balance model work?
After your platform is set up, we load an initial credit balance into your operator account. Every time a player makes a deposit and you approve it, that deposit amount is deducted from your credit balance — we process the payment on your behalf. The same applies to withdrawals: when you approve a withdrawal, the amount is deducted from your credit. Think of it as a prepaid payment float. You top it up whenever needed via Telebirr, CBE, or bank transfer, and you only pay for transactions you explicitly approve.
What counts as GGR?
Gross Gaming Revenue = total bets placed minus winnings paid out, before bonuses are deducted. We compute it server-side off the engine ledger so there is no operator-side accounting work.
Can I bring my own gambling license?
On Enterprise, yes. On Growth and Starter, you operate under our master operator framework with a sub-license appended to the Operator Agreement. We will not run a sub-licence in jurisdictions where it is illegal — see Compliance.
What happens if I exceed the GGR cap?
Nothing breaks. We auto-flip your tier at the start of the next billing cycle and email you 30 days in advance. There are no overage penalties, just the new tier's rev-share rate.
Do you take a cut of deposits or only of GGR?
Only GGR. If a player deposits ETB 1,000 and withdraws ETB 1,000 having played and broken even, we collect zero. We only earn when the operator earns.
Are payment-processor fees included?
No. Telebirr / CBE / Stripe charge their own per-transaction fees (typically 1–3%). These are passed through transparently in your daily reconciliation report.
How do you handle player KYC?
Standard tiered KYC with thresholds you configure per jurisdiction. Tier 1 (no KYC) caps deposits at the legally permissible no-KYC limit; Tier 2 requires phone + national ID OCR; Tier 3 requires liveness check. All flows are built into the engine — you don't integrate anything.
How does billing work?
Monthly invoice settled in ETB via Telebirr, CBE, or bank transfer. We also accept USD for international operators. Revenue share is computed on month-end GGR and invoiced by the 7th of the following month.
Is there a contract lock-in?
Starter is month-to-month. Growth has a 90-day initial commitment then month-to-month. Enterprise is a 12-month minimum (negotiable). We will export your player + transaction data on request, in any tier, in CSV/Parquet.